Terms of service

🔥 Hearthborn Outdoor – Terms of Service

Last updated: 21/11/2025

Welcome to Hearthborn Outdoor. By accessing or purchasing from our website, you agree to the terms and conditions outlined below. Please read them carefully.

1. Overview

This website is operated by Hearthborn Outdoor (“we”, “us”, “our”).
Throughout the site, the terms “you” and “customer” refer to anyone using or purchasing from the website.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by:

  • These Terms of Service

  • Our Privacy Policy

  • Our Returns & Refund Policy

  • Any other policies linked on our website

If you do not agree, please do not use our website or services.

2. Online Store Terms

By using our website, you confirm that:

  • You are at least the age of majority in your region,

  • You are purchasing for legitimate, lawful purposes,

  • You are not using our products for any illegal or unauthorized activity.

Any breach of these terms will result in termination of your access to our services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to:

  • Reproduce, copy or sell any part of the Service without written permission,

  • Misuse our products,

  • Attempt to interfere with the website’s security or functionality.

4. Product Information

We strive to display product information (price, availability, images, specifications) as accurately as possible. However:

  • Colours may vary due to screen settings,

  • Some products may be updated without notice by manufacturers,

  • All product descriptions are subject to change at any time.

We are not liable for manufacturer updates or variations outside our control.

5. Pricing and Availability

Prices are subject to change without notice.

We reserve the right at any time to:

  • Modify or discontinue products,

  • Limit quantities,

  • Reject or cancel orders (including if incorrect pricing appears due to error).

If an order is cancelled, we will notify you and issue a refund if payment has already been processed.

6. Order Accuracy & Account Information

You agree to provide accurate and complete information for:

  • Orders

  • Billing details

  • Delivery details

  • Email communication

Incorrect information may result in delays or cancellation.

You are responsible for maintaining the security of your account and password.

7. Shipping & Delivery

Shipping times are estimates only and may vary due to courier delays, stock levels, or manufacturer lead times.

Once an order has been dispatched:

  • We cannot alter delivery addresses

  • We are not responsible for courier delays

  • Responsibility passes to the customer upon delivery

For detailed information, refer to our Shipping Policy.

8. Returns, Refunds & Cancellations

Returns and refunds are governed by our Returns & Refund Policy, available on our website.

Important notes:

  • Used ovens, fired ovens, or installed items cannot be returned,

  • Cancellations must be made within 24 hours of ordering unless the item has already shipped,

  • Return shipping costs may apply for change-of-mind returns.

9. Third-Party Services

We may use third-party suppliers, couriers, manufacturers, or distributors.
These third parties have their own policies, and we are not responsible for their actions or service failures.

Links to third-party sites are provided for convenience and are accessed at your own risk.

10. Warranty

Many products sold by Hearthborn Outdoor include manufacturer warranties.
Coverage, claims process, and exclusions vary by brand.

We assist customers with warranty claims but do not control manufacturer decisions.

11. Prohibited Uses

You may not use our site or products for:

  • Illegal activities

  • Fraudulent transactions

  • Infringing upon intellectual property

  • Distributing harmful software

  • Interfering with website security or normal functionality

  • Collecting personal information of others

  • Harassing or abusive behavior

We may suspend or terminate your access if prohibited use is detected.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Hearthborn Outdoor is not liable for indirect, incidental, or consequential damages.

  • We are not responsible for injuries caused by improper installation or misuse of products.

  • Your use of products is at your sole risk.

Some products (e.g., ovens, BBQs, outdoor cooking equipment) involve fire, heat, and outdoor environments.
Always follow safety instructions and local regulations.

13. Indemnification

You agree to indemnify and hold harmless Hearthborn Outdoor, its employees, partners, suppliers, and service providers from any claim arising from your breach of these Terms or misuse of our products.

14. Changes to Terms

We may update these Terms at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website after changes constitutes agreement.

15. Contact Information

If you have questions regarding these Terms, please contact us:

📩 contact@hearthbornoutdoor.com

We aim to respond within 24–48 hours.